Privacy Policy

1. Introduction

G-Square.AI ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our AI voice assistant services.

2. Information We Collect

Voice Recordings and Transcripts

When you interact with the AI voice assistant:

• Voice Data: We record and store your voice conversations with the AI voice assistant
• Transcripts: Voice recordings are converted to text transcripts for analysis
• Interaction Metadata: Date, time, duration, and technical details of your conversations
• Usage Patterns: How you interact with the AI voice assistant features

3. How We Use Your Information

We use the collected information exclusively for the following purposes:

Customer Service Improvement

• Analyzing conversation quality and customer satisfaction
• Identifying common customer needs and pain points
• Resolving technical issues and improving service delivery

AI Agent Enhancement

• Training and improving the AI models for better responses
• Developing more accurate and helpful AI behaviors
• Reducing errors and improving conversation flow

4. Data Sharing and Third Parties

We may share your data with trusted third-party service providers who assist us in:

• AI Processing: AI service providers for voice processing
• Cloud Storage: Secure cloud infrastructure providers for data storage
• Analytics: Data analysis tools to improve our services

Important: All third-party providers are bound by strict confidentiality agreements and data protection standards. We do not sell your personal information to any third parties.

5. Data Security and Storage

• Encryption: All voice data is encrypted both in transit and at rest
• Access Control: Only authorized personnel have access to your data
• Secure Infrastructure: We use industry-standard security measures and regular security audits

6. Your Rights and Choices

Opt-Out

If you do not wish to have your conversations recorded, please refrain from using the voice assistant service. Continued use constitutes consent to recording.

Data Access and Deletion

You have the right to:

• Request access to your recorded data
• Request deletion of your voice recordings
• Request corrections to any inaccurate information

To exercise these rights, contact us at contact@g-square.ai

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the new policy.

9. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: